🧾 Our Commitment

At our store, customer satisfaction is our top priority. We aim to provide high-quality fashion products and a smooth shopping experience. If you are not fully satisfied with your purchase, we are here to help with easy returns and refunds.

📦 Return Eligibility

You may request a return under the following conditions:

• Item must be unused, unwashed, and in original condition
• Must be returned with original packaging and tags
• Return request must be made within 7 days of delivery
• Items on sale or discount may not be eligible for return (unless defective)

🚫 Non-Returnable Items

We do not accept returns for:

• Used or damaged items caused by customer
• Undergarments and accessories (for hygiene reasons)
• Items without original tags or packaging
• Clearance or final sale products

🔄 Return Process

To initiate a return:

1. Contact our support team via email or WhatsApp
2. Provide your Order ID and reason for return
3. Our team will review your request
4. If approved, you will receive return instructions
5. Send the item back safely to our address

💳 Refund Policy

Once your return is received and inspected:

• Refunds will be processed within 5–10 business days
• Refunds will be issued to your original payment method
• Shipping charges are non-refundable
• If approved, refund confirmation will be sent via email

📌 Exchange Option

We also offer exchanges for size or color (subject to availability). Please mention your preference while requesting a return.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

⚠️ Damaged or Wrong Item

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery
• Share clear photos of the item
• We will arrange a replacement or full refund

📞 Contact Us

If you have any questions about returns or refunds, please contact us:

📍 Address: 352 39 Ludgate Hill, London, United Kingdom, EC4M 7JN
📧 Email: muhammadnomann2112@gmail.com
📱 Phone: +447411228669

💖 Customer Support

We are always here to help you and ensure a smooth shopping experience. Your trust means everything to us.